Governance & Disclosures
How we hold ourselves accountable
A trust company asks clients for the deepest form of confidence — custody of what they own. These are the standards, controls and procedures under which Provident Capital operates, published so they can be examined.
Regulatory particulars
Full licence particulars are available on request and will be published here upon completion of the regulator's public-register listing.
Governance principles
Fiduciary duty above all
Every mandate is administered in the sole interest of the beneficiaries it names, under the terms of its deed. Where our interest could conflict with a client's, the client's prevails — and the conflict is disclosed.
Segregation of client assets
Trust assets are held separately from the company's own balance sheet, accounted for trust by trust. They are not available to the company's creditors and are never commingled.
Separation of duties
No single officer can accept a client, move an asset and approve the record of having done so. Authorisation, execution and reconciliation sit with different hands.
Board oversight
The Board of Directors reviews the trust register, compliance reports and material incidents on a standing schedule, with unrestricted access to records and staff.
Anti-money-laundering & counter-terrorist financing
We verify the identity of every settlor, beneficiary and controlling person before accepting an engagement, and we refresh that verification through the life of the relationship.
We establish the source of funds and source of wealth for the assets we are asked to hold, and we decline engagements where either cannot be established to our satisfaction.
We screen clients and transactions against applicable sanctions and watchlists, keep records to the standards required by Cambodian law, and report suspicious activity to the competent authorities.
No engagement, however substantial, is accepted at the price of these controls.
Code of conduct
Integrity
We say what we will do, in writing, and we do it. We do not overstate our authorisation, our capabilities or the protections of any structure.
Confidentiality
Client affairs are discussed with no one outside the engagement except as the law requires. Discretion is not a courtesy here; it is the product.
Conflicts of interest
Officers disclose personal interests that could touch a client matter and stand aside from decisions where they exist.
Fair dealing
Fees are agreed before work begins. We do not accept undisclosed commissions or inducements connected to client assets.
Complaints procedure
If any aspect of our service falls short, write to us at info@procapitalco.com or to the registered office, marked for the attention of the Chief Executive Officer.
Your complaint will be acknowledged promptly, investigated by an officer independent of the matter, and answered in writing.
If you remain dissatisfied with our response, you are entitled to refer the matter to Cambodia's Trust Regulator, and we will provide the referral details on request.
The statements on this page are summaries. The underlying policies are maintained as board-approved documents and are available to clients and the regulator on request. Final published texts are subject to review by counsel.